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For Standard Advantage support customers, you can call (888-303-8098) or e-mail (customerservice@omtool.com)
Omtool customer support with inquiries about the Swiftwriter Plug-in for Adobe solution regarding the use of this product, enabling the product features
or selected document management connectors, and reporting problems or other related support issues.
Omtool advantage customer support is available 24 hours each day, five days a week from Monday through Friday. Support response procedures vary,
depending upon the time of each call as described below:
- 8:00AM - 8:00PM EST, Monday-Friday: Customer support representatives are available to open a support ticket and report the current estimated response time upon request. There is four-hour response time to all phone inquiries.
- 8:00PM - 8:00AM EST, Monday-Friday: "After hours" emergency support coverage is available for all contracted support customers. A support engineer is available via a paging system and will return a call within the designated timeframe.
- Every reasonable effort will be made to meet the estimated response time(s). Response times are estimated, but not guaranteed.
- Unlimited toll-free access to Omtool's customer support department is provided for all Advantage support customers. The toll-free number is accessible from anywhere within the United States and Canada at (888) 303-8098.
- Advantage support customers under agreement also receive 24/7 access to Omtool's customer support website and Knowledge Base at www.omtool.com/support/.
- Through this online support website, Advantage Support customers may also submit their questions using an online form or by e-mail. For e-mails sent to support@omtool.com, please allow a 48-hour response time.
In addition to the same quality support features as Omtool's Advantage support package noted above, Omtool's Advantage Plus support package also features these added benefits:
- Customer Support is available 24 hours each day, seven days a week.
- 8:00AM - 8:00PM EST: There is a two-hour response time to all phone inquiries.
- 8:00PM - 8:00AM EST and weekends: "After hours" emergency support is available with a two-hour response time for all phone inquiries.
* These enhanced customer support packages are available for corporate environments of 100+ users. To order one of these support packages, send us an e-mail to omtool@omtool.com; or call 800-886-7845
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