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Omtool's team of dedicated service professionals helps ensure you derive maximum value
from your Omtool deployment. Through the following services, customers enjoy the full
benefits of Omtool's systems in a timely and cost-effective manner:
Active maintenance customers can access our online knowledge base containing technical
notes, updates, advisories and general technical information.
Every maintenance-paying support customer is entitled to contact with a live,
knowledgeable support professional who's trained to efficiently solve a wide
array of Omtool issues and concerns. In addition to Web-based access to our
Knowledge Base, you enjoy access to an FTP site for software downloads and
updates, full documentation. You also have access to support professionals
through e-mail, telephone and fax. Omtool offers three levels of support
designed for businesses of any size. Current customers may log-in to view
Entitlements of Support for each program.
Customers may login to view the current schedule and calendar for Omtool Training.
For customized integrations, Omtool's experienced engineers design solutions
that meet specific system requirements. The professional services team is adept
at anticipating issues, adapting systems to diverse environments and identifying
opportunities to achieve cost savings and streamlined workflows.
To contact a Professional Services Specialist, please click here
To request a Customer Support brochure, please click here
Note to current customers: Please login to view downloads/upgrades and documentation, knowledge
base, technical notes, TechTips newsletter archive, services and training information and schedules,
and entitlements of support.
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