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Careers

Omtool is an exciting and great place to work. Our team is dedicated to a work environment that is professional yet accommodates a myriad of lifestyles. Omtool offers a comprehensive benefits package and is always looking for bright and energetic people to join our team.

For more information or to submit your resume, contact us.

The following positions are currently available:

Enterprise Account Manager Technical Support Engineer

Enterprise Account Manager

We are looking for a motivated account manager to successfully sell Omtool’s products and services to enterprise named accounts. Responsibilities include properly qualifying and developing business opportunities; presenting to executive levels of organizations and preparing formal proposals; leading negotiations, coordinating complex decision-making process, and overcoming objections to closure. Individual needs to maintain a strong knowledge of technology initiatives and provide accurate sales forecasts and reports to management in a timely and consistent manner. Principal Accountabilities: Promote, sell, and provide account management services to named accounts. Develop a sales pipeline of new and follow on business. Lead the preparation of accurate and comprehensive sales presentations, proposals etc. Clearly qualify new opportunities and prospects, dimension the size of opportunities and articulate probabilities of closure, with cumulative 3 month accuracy of +/- 15% among forecasted accounts. Expand business within acquired accounts and ensure customer satisfaction. Establish and maintain assigned or newly formed client and partner relationships. Plan account strategy comprehensively. Develop and maintain historical and potential account strategy and profile records within Salesforce.com. Work with Marketing and Management to clearly qualify and reasonably quantify new business opportunities. Conduct effective sales interviews, presentations and product demonstrations with CEO, President, COO, CFO, CIO/CTO, and IT project managers within prospect organizations. Maintain accurate account histories and sales activities records. Coordinate contract negotiation and execution, responding to the needs and expectations of the prospect or client within our standard accounting practices. Develop and execute personal business/sales plan for pursuit of goals. Develop industry, markets, product, competitive, applications knowledge and provide assessment of future trends. Telephone prospecting within named accounts – average call expectation is 30 calls per day. Qualifications/Knowledge & Skills Required: Proven track record of 7-10 years (Minimum) consultative sales experience in the software arena, particularly in 100K+ transactions   Bachelor’s degree required. MBA helpful   Proven history of sales success, exceeding quota, with personal annual earnings exceeding six figures   Ability to function autonomously   Excellent interpersonal, selling skills and relationship building abilities   Excellent oral and written communications skills   Demonstrated planning and account strategy expertise   Sales experience in the financial services vertical preferred   Sales experience in content and/or document management preferred   Persistence and tenacity in closing profitable solution sales that produce value to clients   Willingness to travel as required to grow business   Broad knowledge regarding business operations, functions and tools; understanding of current business trends and concepts of creating client value   Strong customer service orientation, understanding the concepts of consulting and solution building

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Technical Support Engineer

This is a full time, staff position within the Technical Support Department. Technical Support Engineers use their technical knowledge, product knowledge and problem-solving skills to assist customers with technical questions, trouble-shoot potential problems and rectify existing problems. Essential Functions: The ability to diagnose, troubleshoot and resolve customer issues. Establishing and maintaining a positive relationship with customers via telephone or written communication is a must.   Effectively communicate (orally and in writing) with customers and set expectations.   Request information data points based on pre-defined criteria, with additional inquiry based upon technical knowledge.   Clearly document problem description, each activity, and solution in database for each case.   Perform in-depth analysis of customer issues to determine causes and solutions.   Work with customers, Engineering, Support and QA staff to investigate, test, and develop solutions or workarounds to resolve issues.   Communicate the status of issues to customers and management.   Identify high priority customer issues and escalate them to management appropriately.   Stay abreast of the latest developments in Omtool products and IS technology.   Provide input for online support resources, such as the Knowledge Base.   Participate in 24/7 pager-based support schedule.   Up to 25% travel may be required.   Work shifts between 8AM and 8PM EST as assigned   Work overtime as required.   Qualifications Proficiency in the use and configuration of the Microsoft suite of operating systems.   Experience with SQL, Lotus Notes, SAP, Exchange, IIS and/or SMTP helpful   Excellent oral and written communication skills.   Ability to work independently, in complex environments, towards team goals.   Ability to provide a high volume of quality problem resolutions to customers.   Good time management skills.   Well organized with close attention to detail.   Training and Experience: Computer science degree or equivalent experience.   Minimum 2 years technical support experience.

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