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Careers

Omtool is an exciting and great place to work. Our team is dedicated to a work environment that is professional yet accommodates a myriad of lifestyles. Omtool offers a comprehensive benefits package and is always looking for bright and energetic people to join our team.

For more information or to submit your resume, contact us.

The following positions are currently available:

Client Engagement Manager Sales Operations Manager Senior Software Engineer Solutions Development Manager for Trade and Logistics

Client Engagement Manager

Omtool, a leading provider of document process automation solutions, is looking for a client engagement manager with a proven track record of successfully managing the implementation of complex solutions, to drive the expansion of its services business. Our solutions streamline the capture, conversion, archiving, and line-of-business application workflow integration of paper and electronic documents for organizations of all sizes. Our customers achieve dramatically improved document process workflows, resulting in a range of benefits that include reduced costs, increased labor efficiencies, reduced paper handling, improved regulatory compliance, and support for green initiatives. As Client Engagement Manager, you are responsible for the day-to-day management of client engagements involving the implementation of Omtool solutions. You will provide, and/or manage, the project management, business consulting, installation, training, and process change assessment services required for the successful implementation and deployment of the Omtool solution. A key responsibility is to foster customer satisfaction and loyalty by ensuring that customers can fully utilize the Omtool solutions and services purchased. Success in this role is defined as, the customer’s realization of the benefits and value anticipated from the solution and completion of the project within the resources and costs identified in the proposal, and secondarily, the identification and development of expanded opportunities for additional Omtool services and/or solutions. Key Responsibilities Management of multiple customer solution implementation projects simultaneously, which will necessitate the management and/or coordination of multiple project teams, as well as resources on loan to projects from other parts of the organization.   Ability to develop strong working relationships with both internal and external project stakeholders.   Responsible for implementations from kick-off meeting to end of project.   Capture and communication of project vision and goals for the initial deployment and beyond to all stakeholders.   Ensure project vision and goals are clearly defined and agreed upon by all stakeholders in advance, and that they are/remain both consistent with the proposed solution, and achievable with the expected allocation of resources.   Verification and identification of planned use cases and projects, standard usage procedures, customer business processes requiring change, and customer value generation activities and results tracking.   Development of detailed project plans, work breakdown structures, and budget tracking documents and ensuring that they are maintained and adhered to throughout the lifecycle of each project.   Coordinate and facilitate all integration and configuration requirements for solution, based on customer’s specific business needs.   Coordinate and facilitate all training efforts needed for the implementation.   Coordinate and facilitate any project resources required from other parts of the organization.   Development, as required, of internal references and case studies, to facilitate broad deployment and use of the solution in customer’s organization.   Communication of status throughout the project lifecycle to all stakeholders.   Requirements BS degree in Engineering, Computer Science, Business Management or MBA preferred.   Experience with enterprise-wide, business solution implementations.   Experience implementing enterprise solutions such as ERP, PLM, KM or CRM systems.   Must have strong Project Management skills managing solution implementation projects externally with customers, and not just internally.   Experience managing customer relationships, expectations, and contracts.   Comfortable interacting with customer executives, project team members, and internal and external staff.   Must have strong technical background and skills, and a solid grasp of business process automation techniques and procedures.   Experience and demonstrated success in managing business process change in a consulting role.   Demonstrated ability to assess customer needs, develop project scope to meet those needs, plan all necessary project tasks to satisfy customer needs, and ensure they are properly and realistically, budgeted, monitored and reported.   Experience creating, facilitating, and presenting reports to senior-level client stakeholders.   Ability to lead and facilitate project meetings and senior level customer meetings.   Demonstrated success leading project teams with a record of high customer satisfaction.   Demonstrated ability to identify risks that may impact the success of the project and proactively determining, recommending, and implementing appropriate mitigating actions.   Extremely strong written and oral communication skills.   Experience in managing, recruiting, and training staff a plus.   Travel Willingness to travel as required, up to 50% of the time.

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Sales Operations Manager

Omtool, a leading provider of document process automation solutions, is seeking a Sales Operations Manager with a proven track record of successfully establishing and managing policies and procedures that increase the productivity and efficiency of the sales function. As Sales Operations Manager, your responsibilities would include working with other Omtool managers to identify and address issues that may be impacting sales, as well as sales planning and reporting, lead distribution and follow through, sales training coordination, and sales tools selection, implementation, assistance and monitoring. This position requires a positive, hands-on, sale focused, and team oriented, leadership style, combined with strong analytical, process, communication and organizational skills. Key Responsibilities Ownership of sales processes and tools.   Sales planning, performance metrics, forecasting, and reporting.   Coordination of Sales training.   Monitoring compliance with sales policies and procedures.   Ensuring accurate and efficient quotations, contracts and invoicing.   Proactively identifying operational, policy, or process issues impacting sales objectives, and identifying, recommending, and implementing mitigating actions.   Ensuring efficient sales and operational resource utilization.   Requirements BS, with a Business Management degree or MBA preferred.   4+ years experience in sales operations, process management, or related operational or sales role.   Proficient in the use of reporting and analysis tools, and the use and management of Salesforce.   Extremely strong written and oral communication skills.   Comfortable interacting with internal and external executives and staff.   Experience with technology based business solution sales.   Experience in managing, recruiting, and training staff a plus.   Travel Willingness to travel as required.

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Senior Software Engineer

Work as a member of a small, but growing team of engineers developing enterprise-class, middleware/messaging products for document processing and communications. Use Windows-based development technologies to implement and augment a highly scalable codebase for capturing, processing and delivering business documents. Job responsibilities cover the full development lifecycle from technical architecture design to implementation and maintenance. Required Qualifications Extensive experience with C# / ASP.NET development   Experience implementing client-side web technologies such as: Javascript, AJAX, DOM, and working with all major browsers.   Visual Studio 2005, 2010   BS/MS in Computer Science or equivalent experience   Desired Qualifications Experience with security and security vulnerabilities in a web environment   Background in MS Windows and MS Windows APIs   Experience with C++   Experience working with Active Directory

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Solutions Development Manager for Trade and Logistics

Omtool Ltd, a leading provider of business automation solutions, is seeking a solutions development manager for our Trade and Logistics Market. Roles & Responsibilities: This strategic, analytical and operational position is responsible for driving the definition and implementation of Omtool’s solutions for the Trade and Logistics market, and monitoring and reporting on the effectiveness of the solutions marketing and sales activities. The Solutions Development Manager will be Omtool’s expert on the operations of Trade and Logistics companies, on the critical business problems affecting them, and the Omtool solutions developed to meet those critical business problems. In addition to supporting the successful marketing and sales of existing solutions within Trade and Logistics, the Solutions Development Manager will also be responsible for identifying, quantifying, and prioritizing customer problems, and driving the definition, development and introduction of new solutions addressing those problems. Core Competencies: Current in-depth working knowledge and experience of operations and processes within the Trade and Logistics Market   Strong knowledge of the business and operations of Trade and Logistics companies, especially custom brokers and freight forwarders.   Experience in facilitating consultative discussion with end-users and customers   Experience in the selection, specification and implementation of technology based business solutions in the Trade and Logistics market   Strong analytical and critical thinking skills   Solid numeric abilities and experience with quantitative analysis   Highly motivated and proactive   Strong sense of urgency and results orientation   Ability to multi-task and meet tight deadlines   Strong attention to detail   Not afraid to ask questions and seek detailed answers   Excellent interpersonal skills and the ability to effectively communicate with and relate to all levels both within and outside the organization   Excellent relationship building skills   Customer focused   Employment Requirements: The ideal candidate will meet the following criteria: 5+ years of experience working within the business operations of a Trade and Logistics company   Experience in the application of technology to the business problems of Trade and Logistics companies   Experience in a solutions development or solutions marketing position a plus   University degree   Ability to travel freely and extensively as required   Eligible to live and work in the United States   Compensation: Compensation will include a competitive base salary and benefits, as well as an annual bonus plan based on achieving strategic and operational targets. Application: If you are interested in this opportunity, please send your resume and a persuasive cover letter outlining your qualifications and salary expectations via email to: jobs@omtool.com Please include the title of the job you are applying for, “Solutions Development Manager”, in the subject line of your email.

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